Privacy Policy

Effective Date: 1 January 2026
Last Updated: 1 January 2026

Dawn Play Hub ("we," "us," "our") operates the website dawnplayhub.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit our Site and use our free social casino games. We are committed to safeguarding your privacy in accordance with the New Zealand Privacy Act 2020 and other applicable data protection laws.

1. About Our Platform

Dawn Play Hub is a free-to-play social casino designed for entertainment purposes only. No real money is wagered, won, or lost on our platform. All games use virtual "fun points" that hold no monetary value and cannot be exchanged for cash or any other form of consideration. Because we do not require registration and do not process financial transactions, the amount of personal data we handle is minimal.

2. Information We Collect

2.1 Information You Provide Voluntarily

We do not require you to create an account or provide personal information to play our games. However, if you choose to contact us via our contact form or email, you may voluntarily provide:

• Your name
• Your email address
• The content of your message or enquiry

This information is used solely to respond to your correspondence and will not be shared with third parties.

2.2 Automatically Collected Information

When you visit our Site, certain technical information may be collected automatically through standard web technologies:

• Browser type and version — helps us ensure compatibility across devices
• Operating system — assists with technical troubleshooting
• IP address — used for general geographic analytics and security purposes
• Pages visited and time spent — helps us understand which games and content are most popular
• Referring URL — tells us how visitors find our Site
• Device type — mobile, tablet, or desktop, used for responsive design optimisation

This data is collected in aggregate form and is not linked to any personally identifiable individual.

2.3 Cookies and Similar Technologies

We may use cookies and similar tracking technologies to improve your browsing experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

3. How We Use Your Information

The limited information we collect is used for the following purposes:

• Responding to enquiries: If you contact us, we use your name and email to reply to your message.
• Site improvement: Aggregate analytics data helps us understand visitor behaviour and improve our games, content and overall user experience.
• Security: Technical data such as IP addresses may be used to detect and prevent misuse, spam, or malicious activity on our Site.
• Legal compliance: We may use or retain data to comply with applicable laws, regulations, or legal obligations under New Zealand law.

4. Data Sharing and Third Parties

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. However, data may be shared in the following limited circumstances:

• Service providers: We may use trusted third-party services (such as web hosting providers or analytics tools) that process data on our behalf. These providers are contractually bound to use data only for the purposes we specify and to maintain appropriate security measures.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation, or if necessary to protect the rights, property, or safety of Dawn Play Hub, our users, or the public.
• Business transfers: In the unlikely event that Dawn Play Hub undergoes a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We would notify users of any such change.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure with encrypted connections (HTTPS/TLS)
• Regular security audits and software updates
• Access controls limiting who within our team can view user enquiry data
• Retention policies that ensure data is not kept longer than necessary

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to best-practice standards.

6. Data Retention

Contact form submissions are retained for up to 12 months from the date of the last correspondence, after which they are securely deleted. Aggregate analytics data, which does not identify individuals, may be retained indefinitely to help us track long-term trends and improve our services.

7. Your Rights Under NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

• Right of access: You may request a copy of any personal information we hold about you.
• Right of correction: You may ask us to correct any inaccurate personal information.
• Right to request deletion: You may ask us to delete personal information we hold about you, and we will do so unless there is a lawful reason to retain it.

To exercise any of these rights, please contact us at [email protected]. We will respond within 20 working days, as required under the Privacy Act.

8. Children's Privacy

Dawn Play Hub is intended for users aged 18 and over. We do not knowingly collect information from anyone under 18 years of age. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete that information promptly. If you believe a minor has provided us with their information, please contact us immediately.

9. External Links

Our Site may contain links to external websites, including NZ helpline services and educational resources about responsible play. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Dawn Play Hub, PO Box 912, Auckland 1140, New Zealand

For complaints about privacy breaches, you may also contact the Office of the Privacy Commissioner at privacy.org.nz.